MITRA

Cancellation & Refund Policy

These terms are issued by Auronix Horizon Private Limited, operating as Mitra Homecare.

A cancellation request is not an immediate cancellation. Our team reviews every request.

Ongoing service is not automatically stopped when a request is raised.

To reschedule, ask for a callback from Help & Support; bookings cannot be edited directly.

You may withdraw a pending cancellation request at any time before our decision; your booking then continues as planned.

There are no cut-off windows, notice periods or refund formulas. Any refund amount is decided by MITRA Finance within the amount you have paid, and returned to the original payment method where possible.

Version 2.7 · Last updated Fri, 25 Sept 2026 · Privacy contact: contact@mitrahome.in